USPS SHIPPING POLICY
First and foremost, the vast majority of USPS packages arrive on time. We typically see 3-5 business days for most shipments, but there can and will be exceptions.
A major issue we have been seeing and that you may experience are mis-scan issues, where a package will say that it is either "awaiting pickup" or "running late" or may be "at a sorting facility. Oftentimes, due to a mis-scan glitch on the USPS side, these messages will stay on the tracking screen until the package is out for final delivery or is actually physically delivered.
Another issue we often encounter with USPS is packages being "delivered" in the tracking screen and may not have been delivered but scanned as so. Usually, that means the package is still in the USPS delivery vehicle and will be delivered the next day. On rare occasions the package does get delivered to the wrong address, and that can either be due to the wrong address provided at time of order or human error of putting it in the wrong mailbox. On this occasion we ask that we wait 15 days for either the mail to be returned to sender or possibly a good neighbor may simply contact you and get that package to you! After 15 days we will discuss the replacement of the order.
We are not the Post Office, nor are we the USPS customer service department. We receive the same treatment and responses from the USPS as all senders and addressees. Typically, we will spend at least an hour trying to get through to USPS customer service for a single package, only for a representative to parrot off the same tracking information off the same tracking screen that we all have access to.
We guarantee no matter what you order from us, and if a package never arrives or arrives damaged, you will be made whole. What we must ask for is 45 days to elapse from the last time a package was scanned for us to be able to replace or refund your item. Per Section 609 of the USPS Domestic Mail Standards (viewable here), this is the time that the Post Office legally considers a package to be "lost". Should a package arrive after 45 days, and we have previously refunded or replaced your order, the Post Office will rescind any insurance claim we have made. We will require the original package to be sent back to us, at our cost (we will provide you with a prepaid label).
If 30 days on your shipment has elapsed and there have been no tracking updates on the post office website, PLEASE CONTACT US using the contact form above and we will put your order on the top of our radar to make sure a replacement or refund is promptly dealt with if it does not arrive by the 45 day mark.
Mail is rarely "lost" but is often mis-scanned, mis-sorted, or misrouted. We put these shipment policies in place not as a hindrance, but as what we should all expect from real-world occurrences. This policy ensures that we can continue our commitment to provide outstanding quality, service, and prompt shipment of your order.
We are not the Post Office, nor are we the USPS customer service department. We receive the same treatment and responses from the USPS as all senders and addressees. Typically, we will spend at least an hour trying to get through to USPS customer service for a single package, only for a representative to parrot off the same tracking information off the same tracking screen that we all have access to.
We guarantee no matter what you order from us, and if a package never arrives or arrives damaged, you will be made whole. What we must ask for is 45 days to elapse from the last time a package was scanned for us to be able to replace or refund your item. Per Section 609 of the USPS Domestic Mail Standards (viewable here), this is the time that the Post Office legally considers a package to be "lost". Should a package arrive after 45 days, and we have previously refunded or replaced your order, the Post Office will rescind any insurance claim we have made. We will require the original package to be sent back to us, at our cost (we will provide you with a prepaid label).
If 30 days on your shipment has elapsed and there have been no tracking updates on the post office website, PLEASE CONTACT US using the contact form above and we will put your order on the top of our radar to make sure a replacement or refund is promptly dealt with if it does not arrive by the 45 day mark.
Mail is rarely "lost" but is often mis-scanned, mis-sorted, or misrouted. We put these shipment policies in place not as a hindrance, but as what we should all expect from real-world occurrences. This policy ensures that we can continue our commitment to provide outstanding quality, service, and prompt shipment of your order.